Nachstehend finden Sie Links, über die Sie den entsprechenden Dienst anfordern können. Bitte lesen Sie die Beschreibungen der Ticketarten sorgfältig durch und wählen Sie die für Ihr Problem am besten geeignete Art aus. Bevor Sie eine Serviceanfrage einreichen, lesen Sie bitte die FAQs (Häufig gestellte Fragen)
Click here if you have a problem with Wavemaster products. Our customer service team will strive to assist you as quickly as possible and resolve the issue.
If your product is defective, the package looks damaged, or it has been lost during transport, you can use this button to report the issue and request a return or replacement.
For all goods purchased from our online shop, there is a 14-day right of withdrawal from the purchase contract. If you wish to return an item, please follow the current procedure.
All goods purchased in our online shop are subject to the 14-day right of withdrawal from the purchase contract. If you wish to make a return, please follow the current procedure.
Below you will find some of the most frequently asked questions from customers of our online shop. We hope you find answers to your questions here as well. If you do not find an answer, we recommend using the search field in the footer of the page or using the contact form.
In our online shop, we offer various forms of instant payment (including card payment, PayPal, Apple Pay, Google Pay, etc.) as well as payment by bank transfer.
All available payment methods can be found here.
Payment by invoice is only available for government agencies and public institutions. The invoice amount must be settled within 10 days when paying by invoice. Interested parties should send us a message via the contact form. Proceed to the contact form –>
Check the accuracy of the entered code (case sensitivity is observed). If the problem persists, please send us a message via the contact form.
Please note that some promotions are limited by time, quantity, or product.
In our shop, shipping costs:
All information about delivery methods and costs can be found here.
The tracking number for the package that accompanies your order can be found in the email we sent you when the package was shipped. If you chose to create an account with us during your order, you can find all tracking numbers by logging in under ‘Orders‘.
Unfortunately, we currently do not have a pick-up location.
If the password you entered is not working, please check the following:
– The case sensitivity of the letters you are typing,
– Whether Caps Lock or Num Lock is activated,
– If you selected the ‘Create account’ option during your order. If you have a customer account in the Wavemaster online shop, you should have received an email after your first purchase asking you to set a password for your account.
You can find the link to reset your password here and in the footer as the last link in the ‘My Account’ menu.
We process and store your personal data for the purpose of order processing. We only share it with courier companies for the purpose of delivery.
All details about the processing of your personal data can be found in our privacy policy.
You can return the ordered goods within 14 days of receiving your order.
To return the goods, you must do so by the 14th day at the latest:
All information about your right of return can be found here.
The cost of returning the goods in the event of a cancellation is borne by the customer.
You will receive the address to which you should return the goods in an email after you have informed us of your intention to withdraw from the order.
If the package shows signs of damage, particularly tears in the box, please proceed as follows:
If the visible damage to the packaging has not affected the condition of the products inside, you can enjoy their sound quality.
If you notice signs of damage or if the device does not work after connecting, please fill out the ‘DELIVERY ISSUES’ form at the top of the page (middle box).
You will then receive further instructions on how to proceed via email.
First, check the status of your shipment. You can find the tracking number in the email notifying you of your package’s shipment or in your customer account under the ‘Orders’ tab.
If the shipment status shows as delivered and you have not received your package, please use the ‘DELIVERY ISSUES’ form at the top of the page (middle box).
You will receive instructions on how to proceed via email.
If the ordering and payment process goes smoothly, we will ship your order on the next business day.
Courier delivery typically takes place the next day. Standard shipping should be delivered within 3 days after dispatch.
Start by reporting the issue using the form
“Product Issues”, which you can find at the top of the page (first field).
You will then receive an email from the service representative with information on the next steps and the address to which you should return the device.
After the defective device arrives at our service department, you will receive a decision regarding your warranty claim within the next few days.
Most warranty claims are processed within 5-10 business days.
We do everything we can to make your speakers fully functional as quickly as possible. Be sure to fill out the service request fields accurately. This will help our team process your request more swiftly.
Refunds for non-functioning Wavemaster products are only possible if we are unable to repair the device or replace it with an identical one.
The warranty does not cover:
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