Problems with the Product

Welcome to our Customer Support Page! If you are here, it probably means that one of your Wavemaster products is no longer working or is malfunctioning. We will do our best to resolve the issue as quickly and conveniently as possible. Please describe the problem as accurately as you can.

Please remember that all Wavemaster products come with a 24-month warranty, starting from the day you receive the product. The warranty covers all defects in the products that are not due to improper use and that are reported by the last day of the warranty period.

Before you proceed with filling out the form

Please have the following information ready before you start filling out the form:

the name of the person who placed the order
the email address you provided when placing the order.
All correspondence related to the processing of your complaint will be sent to this address,
your order number. You can find it in the order confirmation email, on the invoice, or in your customer account under the “Orders” tab,

Follow-up

After submitting your application, you will receive several emails containing the following:

A confirmation of receipt of the application,
information about when the processing of the application will begin,
Decision and information on how the complaint can be resolved.

You can also expect an email from a support staff member if further information is needed.

If you have not received a message, please check your spam folder. You can also use the contact form on the "Contact" page.

We strive to process your complaint as quickly as possible. Most complaints are handled within 5-15 business days from the date of notification.

Application Form

Name from the Order

Email of the orderer

Order number

Type of problem

Message

I agree that my personal data may be processed for the purposes of the complaints procedure in accordance with the applicable data protection regulations.

Problems with the Product

Before you proceed with filling out the form

Application Form

Kundenbetreuung

Rechtliches

Mein Konto

Kundenbetreuung

Rechtliches

Mein Konto

Kundenbetreuung

Rechtliches

Mein Konto