{"id":5362,"date":"2023-03-03T10:41:08","date_gmt":"2023-03-03T09:41:08","guid":{"rendered":"https:\/\/wavemaster.com\/delivery-difficulties\/"},"modified":"2024-07-24T15:45:03","modified_gmt":"2024-07-24T13:45:03","slug":"delivery-difficulties","status":"publish","type":"page","link":"https:\/\/wavemaster.com\/en\/delivery-difficulties\/","title":{"rendered":"Delivery Difficulties"},"content":{"rendered":"\t\t
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Delivery Difficulties <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Welcome to Our Customer Support Page! We understand that receiving your order on time and in good condition is important to you, and we apologize for any inconvenience you may have experienced with your delivery. If you are facing issues such as a lost or damaged package, please fill out the contact form below to let us know. We take these matters very seriously and will make every effort to resolve any issues as quickly as possible. Our team is dedicated to providing you with excellent customer service, and we appreciate your patience and understanding as we work to resolve your concerns. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Before You Proceed with Filling Out the Form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Please Have the Following Information Ready Before You Start Filling Out the Form:<\/p>\n

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  • the name of the person who placed the order,<\/li>\n
  • the email address you provided when placing the order.
    All correspondence related to the handling of your complaint will be sent to this address,<\/strong><\/li>\n
  • your order number. You can find it in the order confirmation email, on the invoice, or in your customer account under the “Orders” tab, <\/li>\n
  • photos of any damage to the shipment and the Wavemaster products.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\n\t\t\t\t\t\tFollow-up<\/span>\n\t\t\t\n\t\t\t\t\t\t

    After submitting the request, you will receive several emails containing the following: <\/p>\n

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    • a confirmation of receipt of the request,<\/li>\n
    • information about when the processing of the request will begin,<\/li>\n
    • a decision and information on how the complaint can be resolved.<\/li>\n<\/ul>\n

      You can also expect an email from a support representative if additional information is needed. <\/p>\n

      If you have not received a rare message, please check your SPAM folder. You can also use the contact form on the \"Contact\" page. <\/p>\n

      We strive to process your complaint as quickly as possible. Unfortunately, not all stages of the processing are within our control. Most complaints are handled within 5-15 business days from the date of notification. <\/p>\n<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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      Application Form

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