Right of withdrawal

Definition of the term 'consumer'

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor attributable to their independent professional activity.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without providing any reasons. The withdrawal period is 14 days from the day,

  • on which you or a third party designated by you, who is not the carrier, takes possession of the goods, provided you have ordered one or more goods in a single order and they are delivered together;
  • on which you or a third party designated by you, who is not the carrier, takes possession of the last item, provided you have ordered several goods in a single order and they are delivered separately;

To exercise your right of withdrawal, you must inform us (HMC Hightech Media Components GmbH Co. KG, Knochenhauerstr. 11, 28195 Bremen, phone number: +49 7022 506420, email address: service@wavemaster.com) of your decision to withdraw from this contract through a clear declaration (e.g., a letter sent by post or an email). You may use the attached sample withdrawal form for this purpose, but it is not mandatory.

To comply with the withdrawal period, it is sufficient to send the notification of exercising the right of withdrawal before the withdrawal period expires.

Right of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs arising from your choice of a different delivery method than the least expensive standard delivery we offer), without delay and no later than 14 days from the day on which we receive the notification of your withdrawal from this contract. We will use the same payment method for this refund that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you incur any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods without delay and in any case no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the 14-day period expires.

You bear the direct costs of returning the goods.

You are only responsible for any loss in value of the goods if this loss is due to handling of the goods that is not necessary for inspecting their condition, characteristics, and functionality.

Exclusions or reasons for expiration

The right of withdrawal does not apply to contracts
  • for the delivery of goods that are not pre-made and for whose production an individual choice or specification by the consumer is essential, or that are clearly tailored to the consumer’s personal needs;
  • for the delivery of goods that are liable to deteriorate rapidly or whose expiration date would be quickly exceeded;
  • for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the contract but which can only be delivered no earlier than 30 days after the contract was concluded, and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
  • for the delivery of newspapers, magazines, or periodicals, except for subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
  • for the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
  • for the delivery of goods if, after delivery, they have become inseparably mixed with other items due to their nature;
  • for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Withdrawal form

Sample withdrawal form

If you do not wish or are unable to use the above return form for any reason, please send us a withdrawal declaration by email or post with the following information.

Delivery address:

  • HMC Hightech Media Components GmbH Co. KG, Knochenhauerstr. 11, 28195 Bremen
  • E-Mail-Adresse: service@wavemaster.com

Content of the declaration:

I/We hereby withdraw from the contract concluded by me/us (*) regarding the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notifying by paper)
Date

(*) Delete as applicable.

Kundenbetreuung

Rechtliches

Mein Konto

Kundenbetreuung

Rechtliches

Mein Konto

Kundenbetreuung

Rechtliches

Mein Konto

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